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Fast Food Fury: Florida McDonald’s Employee Shoots at Enraged Customer

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In the early morning hours of a recent Friday, an unfortunate incident involving a McDonald’s employee and a customer occurred in Lakeland, Florida. According to the local police, a customer became angry over an error in their meal order, which escalated into a heated argument that eventually led to the employee allegedly firing a gun at the customer.

This all unfolded around 1 a.m. at a McDonald’s on East Memorial Drive in Lakeland. The Lakeland Police Department detailed the incident in a release on Monday. The situation seemed to spiral out of control when the customers attempted to leave, leading the worker to throw a drink at them.

The customers retaliated by forcing open the drive-thru window and began to fling cups onto the restaurant’s floor. The McDonald’s employee, a 22-year-old female, reappeared with a firearm and was then met with a drink thrown through the window by one of the customers.

“She then proceeded to confront the customers outside,” the police report stated. As the customers attempted to flee in their vehicle, the armed employee fired at the car, striking it at least once. This act was caught on the restaurant’s surveillance camera.

The altercation’s surveillance footage was later obtained and made public by WOFL-TV on its YouTube channel.

The involved McDonald’s worker, identified as 22-year-old Chassidy Gardner, was subsequently arrested. She was charged with aggravated assault with a deadly weapon. Polk County Jail records indicate that Gardner was released on a $15,000 bond.

Retired Orlando Police Chief Orlando Rolon shared his thoughts with WOFL, expressing concern over the increasing frequency of such incidents.

“It’s unfortunate because once you fire that round, that round has no mercy. Wherever that round is going, whatever it strikes, it’s going to damage it or kill it,” Rolon stated. “It was totally uncalled-for and unjustified for her to pull the gun on a customer through the drive-through, regardless of what the situation was, unless there was a risk of great bodily harm that was going to be brought on to her, or there is a situation where someone was engaging in some activity that could result in bodily harm.”

He further expressed his surprise that the employee was armed while on duty at a family-friendly establishment. “I’m shocked that she had a weapon of that sort in a place such as a McDonald’s as an employee,” Rolon concluded.

Lakeland, the city where this unfortunate incident occurred, is home to roughly 120,000 residents and is situated approximately 35 miles from Tampa.


What are your thoughts regarding the use of firearms for self-defense in service-oriented jobs like fast food outlets, in light of the recent incident at a Florida McDonald's?

Watch a local news report about the incident below:

Let us know what you think, please share your thoughts in the comments below.

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11 Comments

11 Comments

  1. Delphos Speaks

    July 7, 2024 at 11:18 am

    Employees should be trained in methods to de-escalate situations. To many times, it is the customer’s poor attitude about an order that creates tension. And the employees should do what they can to correct the order with a friendly smile. As they say, you can win the battle and lose the war. In the other hand, sometimes a customer is inebriated that late at night and cannot be dealt with. But the gun should not have been involved over a drink thrown through a window.

  2. Steve Carson

    July 7, 2024 at 11:19 am

    Clearly there is a need for anger management class.

  3. Dennis

    July 7, 2024 at 11:19 am

    She should be charge with murder. The victim had no weapon so she can’t pled self defense! She had no legal right to have of shoot anything. If she get anything less you can tell the democrats some people are above the law. If she had been white she would be still setting in jail or have a much higher bail
    Murder is murder and no one is above murder!!!

  4. Pena

    July 7, 2024 at 3:01 pm

    She was never in danger. Emotions and tempers out of control but doesn’t justify the use of a weapon. The customers were driving away when shot.

  5. Beartoe

    July 7, 2024 at 4:38 pm

    Old Proverb……. You can take the monkey outta the jungle but you never take the jungle outta the monkey

  6. Marla Summers

    July 7, 2024 at 7:50 pm

    Well I guess she is Mcfired now! Uncalled for.

  7. Robert Schrader

    July 7, 2024 at 9:42 pm

    John Q public is the dumbest animal out there.What was the sobriety of the occupants of the vehicle in the drive thru,also where any of occupants charged with anything like assault, battery,or malicious mischief??????

  8. Kirk Ellsworth

    July 7, 2024 at 9:45 pm

    Retired Orlando Police Chief Orlando Rolon never heard of the robbery/mass murder at a Brown’s chicken in Palatine, Illinois on January 8, 1993? My roommate had worked there, but I had gotten her a job at a Denny’s a few days before that happened. If they had been armed there’s a good chance they’d still be alive.

  9. Leola Clarry

    July 7, 2024 at 11:35 pm

    She didn’t know if the person had a gun or not so she did what anyone would do, she could have been hurt.

  10. Leola Clarry

    July 7, 2024 at 11:45 pm

    I have seen where people were hurt by someone using a gun some were killed and still nothing is being done about it. that person is still walking the streets, and this person was taken to court for what she did. Not Right.

  11. David Campbell

    July 9, 2024 at 10:22 pm

    Don’t know why the retired police cheif is surprised that an employee that works late into the night is armed; seems prudent to me. It is unfortunate that people get so out of control over a fast food order. Anyway, the shooting was not justified, the threat to the worker never escalated to the level of justifying lethal force. Now if the customer had actually forced his way through the window and started to enter the workspace, the employee, being a woman, might then have been justified.
    P.S. I did not vote in the pole as the questions don’t seem to match the situation.

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Preparedness

5 Things in Your Home That Can Help You Create a Safe Escape Plan

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Not every dangerous moment involves a direct confrontation. Sometimes the real threat is confusion, panic, or not knowing what to grab when you need to react fast. Your home already has simple items that can help you stay oriented, stay calm, and get out safely if something goes wrong — whether it’s a break-in, a fire, or any unexpected emergency.

Here are five everyday things that can quietly strengthen your safety plan without feeling like “preparedness gear.”


1. A Pair of Shoes You Can Slip On Fast

This sounds almost too simple, but it’s one of the most overlooked safety tools in any house.
If you need to leave in a hurry — even just to get outside and call for help — you don’t want to waste time with laces or walk barefoot over broken glass, cold pavement, or debris. Keep a sturdy slip-on pair by your bed. It’s a small habit that can make a huge difference.


2. A Charged Old Phone

Even a disconnected phone can still call 911.
If you have an old smartphone in a drawer, charge it and leave it in your bedroom or a hidden spot. During an emergency, your main phone might be out of reach, dead, or taken. Having a backup gives you a second chance to call for help.


3. A Mini Flashlight on Your Nightstand

Power outages often happen at the worst moments. A small flashlight helps you see where you’re stepping, find your keys, or check on a noise without stumbling around in the dark. It also helps you avoid tripping hazards if you need to move quickly. Choose a compact LED one and keep it in the same spot every night.


4. A Loud Whistle

If you can’t shout, or your voice doesn’t carry far, a whistle can be your lifeline.
It cuts through walls, hallways, and even outdoor distance better than yelling. Whether you’re trying to alert a neighbor, scare off an intruder, or signal for help during a medical emergency, a whistle is one of the most underrated tools for personal safety.


5. A Written “Quick Escape Plan”

You don’t need blueprints — just a simple index card taped inside a drawer or next to your nightstand.
Write down:
• Your fastest exit routes
• Where your keys always stay
• Where your phone and flashlight stay
• A reminder to put on shoes
• Who to call first

In a panic, people forget steps. A small card keeps your mind focused and your actions clear.


Final Thought

Self-protection starts long before danger shows up. It’s not about preparing for a fight — it’s about preparing to move, think, and react in a way that keeps you safe.

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Preparedness

5 Everyday Items in Your Home That Can Help You Protect Yourself

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Most people don’t keep traditional self-defense tools around the house, but that doesn’t mean you’re helpless in an emergency. The truth is, you already own simple items that can give you precious seconds to get away, call 911, or draw attention. The key is knowing what works, what’s legal, and how to use these items only to defend yourself when you have no other choice.

Here are five practical household items that can help you stay safe during a threatening situation:


1. A Heavy-Duty Flashlight

A solid, metal flashlight is one of the best non-lethal tools you can keep within reach.
It serves two purposes:
• The bright beam can disorient someone long enough for you to escape.
• The sturdy body gives you something to hold if you need to keep distance between yourself and a threat.

Keep one by your bed and another near your front door.


2. A Loud Personal Alarm or Air Horn

Sometimes the strongest defense is noise. A personal alarm or small air horn can draw attention fast and frighten off an intruder. These devices are inexpensive, easy to use, and require no physical strength. They also alert neighbors that something is wrong, which can shorten response time dramatically.


3. A Strong Walking Cane

For older adults especially, a cane can be surprisingly effective for self-defense if absolutely needed. Its length helps you create distance, and its solid structure gives you a way to push someone back without having to get close. Even if you don’t use a cane daily, keeping one near your bedroom can be smart.


4. A Fire Extinguisher

Beyond its intended use, a fire extinguisher can help you defend yourself in two ways:
• The blast of spray can temporarily block vision and breathing, allowing you to escape.
• Its weight gives you something sturdy to hold while you retreat.

Plus, it’s already a safety essential for your home.


5. A Kitchen Pan or Lid

If you’re caught in the kitchen, a heavy pan or even a metal pot lid can create an effective barrier. A lid works like a small shield, helping you protect your face and upper body as you move away. A pan gives you something solid to hold between you and a threat.


A Final Note on Safety

Self-defense is always about getting away safely, not engaging in a fight. Your first options should always be:
• Avoid the situation
• Lock or barricade a door
• Call for help
• Get to safety
Use objects only as a last resort and only to give yourself time to escape.

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Preparedness

5 Things You Should Always Carry During a Winter Storm

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When a winter storm rolls in, life can shift fast. Roads freeze, power lines drop, and long errands suddenly become real risks. The good news is that a little preparation goes a long way, especially if you keep a few essential items within reach. These aren’t expensive or complicated. They’re simple, practical tools that can make all the difference when temperatures drop and help arrives slowly.

Below are five things worth carrying with you any time severe winter weather is in the forecast. Think of them as your personal insurance plan — small items that bring peace of mind in uncertain conditions.


1. A Fully Charged Portable Power Bank

If you’re stranded or delayed, your phone becomes your lifeline. It lets you call for help, follow weather alerts, and use GPS if you need to find your way. In cold weather, phone batteries drain much faster, so a reliable power bank is a must. Choose one that can charge your phone at least twice. Keep it in an inside pocket so cold temperatures don’t sap its power.


2. An Emergency Blanket

These lightweight, reflective blankets take up almost no space, but they retain an incredible amount of body heat. If your car breaks down or you get stuck outdoors, an emergency blanket helps you stay warm enough until help arrives. For older adults especially, preventing a rapid drop in body temperature is critical. Toss one in your glove box or day bag — you won’t notice it until you really need it.


3. High-Energy Snacks

In extreme cold, your body burns calories faster to stay warm. Carrying a small stash of calorie-dense snacks gives you steady energy and helps maintain body temperature. Look for items that won’t freeze rock-solid, such as nut butters, protein bars, granola, or trail mix. If you take medication that requires food, this becomes even more important.


4. A Compact LED Flashlight

Winter storms often come with poor visibility. Whether you’re navigating an icy path, checking under the hood, or signaling for help, a bright flashlight is worth its weight in gold. Choose an LED model with long battery life, and avoid relying solely on your phone’s flashlight. You may need that battery for communication.


5. A Small First-Aid Pouch

Accidents are more common when surfaces are slick. A small kit with bandages, antiseptic wipes, medical tape, hand warmers, and any personal medications can stabilize minor injuries until you can get proper care. Add a pair of disposable gloves to protect your hands in freezing weather.


Preparing for winter doesn’t mean living in fear. It simply means respecting the season and giving yourself the tools to stay safe, warm, and steady. With these five essentials on hand, you’ll be better equipped to handle whatever a winter storm throws your way — and you’ll travel with much more confidence as the temperatures fall.

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