I think training needs to be given to these workers concerning violent customers. Maybe then the worker would have called 911 or at least consulted with his supervisor before going out to solve the problem on his own. Also, I do think there should be harsher laws about assaulting employees of a business. It just shows how "on edge" people are nowadays, but there are just some people who are bullies, especially to younger people, and they should never get away with it. They should be prosecuted to the full extent of the law, especially in this case. How about "attempted murder?" or a felony so he can't have a gun!!!