Don't know why the retired police cheif is surprised that an employee that works late into the night is armed; seems prudent to me. It is unfortunate that people get so out of control over a fast food order. Anyway, the shooting was not justified, the threat to the worker never escalated to the level of justifying lethal force. Now if the customer had actually forced his way through the window and started to enter the workspace, the employee, being a woman, might then have been justified. P.S. I did not vote in the pole as the questions don't seem to match the situation.